Privacy Policy

Effective Date: October 27, 2025

1. Introduction

Welcome to InteriFlow ("we," "us," or "our"). We are committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software-as-a-Service (SaaS) application, InteriFlow (the "Service").

This policy is designed to comply with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules), and prepares for compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) as its provisions come into effect.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Personally identifiable information, such as your name, company name, email address, phone number, and billing information that you voluntarily give to us when you register for or use the Service.
• Business Data: Information, files, and data you upload, create, or manage within the Service related to your projects, clients, vendors, finances, budgets, tasks, and communications (e.g., project details, client contacts, vendor information, invoices, expenses, uploaded documents, photos).
• Usage Data: Information automatically collected when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.
• Payment Data: We use a third-party payment processor (e.g., Razorpay) to handle subscription payments. We do not store your full credit card number or sensitive payment details. We may store transaction identifiers, subscription status, and plan details provided by the payment processor.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account and subscription.
• Provide, operate, and maintain the Service.
• Process payments and renewals.
• Send you administrative emails (e.g., account verification, technical notices, security alerts).
• Respond to your support requests and inquiries.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory obligations as required by Indian law.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation in India.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Razorpay), data storage (e.g., hosting providers like Hostinger, potentially cloud storage like Wasabi/Cloudflare R2 if configured), customer service, and marketing assistance. These providers are obligated to protect your data.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and the business data you store within the Service. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information and business data for as long as your account is active or as needed to provide you the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Data may be retained for a longer period if required or permitted by law.

7. Your Rights

In accordance with applicable Indian laws, you may have the following rights regarding your personal data:

• Right to Access and Correct: You have the right to access your personal information held by us and request correction or updating of any inaccurate or deficient information. You can usually do this through your account settings.
• Right to Withdraw Consent: Where we rely on consent to process your data, you may have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing before the withdrawal. Withdrawal may result in inability to use parts or all of the Service.
• Grievance Redressal: You have the right to lodge complaints regarding the processing of your personal data with our designated Grievance Officer.

To exercise these rights, please contact us using the contact information below. We will respond to your request within the timeframes stipulated by applicable law.

8. Cookies

We may use cookies and similar tracking technologies to help customize the Service and improve your experience. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Grievance Officer / Contact Us

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: M.A Samad
Email: support@interiflow.com
Address: Paramount Hills, Tolichowki , Hyderabad - 500008 Telangana India.

If you have questions or comments about this Privacy Policy, please contact us at: support@interiflow.com